Reference

Privacy Policy for Your 1xbat Account

At 1xbat, we keep this Privacy Policy tied to your account, device and support activity so you know what we collect and why, and you can open your…

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How This Policy Works in India

1xbat Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy covers the details we handle when you browse, open an account, add money, ask for support or request a change. We may collect contact details, device signals, login history, payment references and service messages so we can run the account, stop misuse and keep

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records that law, tax or accounting rules may require. If access or eligibility is discussed, it depends on local law and is available where local law permits. When we work with UPI, Paytm or PhonePe records, we keep the related traces only as long as needed
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for settlement, checks and dispute handling, then remove or anonymise them when our retention process allows. We also review device type, browser data and basic session timing so we can spot repeated failures, unusual access and broken flows without reading your private messages. If you ask
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for a copy or correction, we may verify the request through the account channel before we act, because the same policy must protect you as well as the record.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST CHANNELS

Where To Send Privacy Requests

If you want a correction, a copy of stored details or a question about retention, send it through the account help path linked to your profile. We may ask for enough proof to confirm control before we change anything, and that keeps the request tied to the right account while we handle it. Use the same route for name changes, contact updates or deletion requests where local law allows them.

Team online

Account help form

Use the form inside your account when you want to ask for a copy, correction or deletion where law allows. Include the email or phone linked to the account so we can match the request before we act.

Privacy inbox

Send a direct message from your registered address if you cannot access the form. Tell us what you want changed, and we will check identity before sharing, updating or removing any record where law permits.

Postal request

For formal letters, include your name, contact detail and the account reference used with us. We may need extra proof before processing, especially where the request changes security, identity or payment records.

HANDLING STANDARDS

How We Handle Your Data

We handle privacy work with a few fixed checks: collect only what the account needs, limit access to staff who need it, and keep records for the period our legal and accounting…

Data we collect

We store contact details, login history, device signals and service messages that help us run your account. If you send a form or chat request, we keep that thread so we can answer accurately later.

Cookies and signals

Cookies help the site remember sign-in state, language choices and basic session settings. Device signals let us spot repeated failures, unusual access and browser changes without reading your personal messages.

Account security

We may ask for a verification step before changing the profile, password or payment contact on file. That extra check protects the account and reduces the chance of unauthorised changes.

Retention windows

We keep records only as long as needed for service, dispute handling, fraud checks and duties under tax or accounting rules. When the record is no longer needed, we remove or anonymise it.

Sharing limits

We share data only with service partners who help us run the site, process requests or meet legal duties. They are expected to handle the data for that purpose and not for their own use.

Your requests

You can ask for access, correction or deletion where law allows, and you can ask us to update contact details tied to the account. We will confirm identity before acting on the request.

Privacy Policy Questions You May Ask

These are the privacy questions we hear most often when someone opens an account or checks the policy before sharing details. The answers below focus on what we collect, how long we keep it, how cookies work and how you can ask for changes. If access or a change is restricted in your region, it depends on local law and is available where local law permits.

We collect contact details, login history, device signals, support messages and record traces linked to account actions. We use them to run the account, answer requests and keep the service secure.

Cookies help remember sign-in state, session settings and basic language choices. They also help us spot repeated errors or unusual access patterns without reading your messages or changing account data on their own.

We keep records only as long as needed for service, dispute handling, fraud checks and legal or accounting duties. After that, we delete or anonymise them when our retention process allows.

Yes. Send the request through your account contact path and we will verify control before we share or update anything. Where law allows, you can also ask for deletion of some records.

If you use UPI, Paytm or PhonePe, we keep the related references only for processing, reconciliation and record keeping. We do not use those traces for a different purpose without a valid reason.

Yes. Access, eligibility and any account feature depend on local law and are available only where local law permits. If a feature is restricted in your region, we will not extend it there.

Use the account form, the privacy inbox or a formal letter. Include enough detail for us to verify the account, then we can answer the request in the right place.

Privacy Policy for Your 1xbat Account

Where To Send Privacy Requests

Account help form

Privacy inbox

Postal request

How We Handle Your Data

Data we collect

Cookies and signals

Account security

Retention windows

Sharing limits

Your requests

Privacy Policy Questions You May Ask

01 What data do you collect from my account?

02 Why do you use cookies?

03 How long do you keep my records?

04 Can I ask for a correction or copy?

05 Do payment records stay with you?

06 Does local law affect access or use?

07 How do I contact you about privacy?

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